Category: Insurance

Too often, families are left unsure of the way forward when grieving the loss of a loved one, as plans for their final arrangements and corresponding finances are left unsettled before their passing. Taking a proactive approach to end-of-life planning can help ease these burdens and support a smoother transition for your loved ones.

Tips for preparing your end-of-life finances

Consider who you want as beneficiaries of your estate. Ensure you take time to consider which family members you want to have as decision-makers and beneficiaries of your estate. You may also need to update them across different financial accounts. For example, your spouse may have died since you originally listed your beneficiaries, which could affect the plan for your estate. Changes like these should be reported as encountered and can help your assets be released quickly after your passing.

Get life insurance coverage. Life insurance is one financial resource that helps make it easier for your loved ones to carry on financially after you die. Your beneficiaries will initiate a claim once the death certificate has been issued, and they’ll receive the death benefit (cash) to use how they see fit. This could mean funding your funeral costs, paying off your medical bills and much more.

Appoint an executor and power of attorney (POA). Even with the most meticulous pre-planning, there are often loose ends left untied. For this reason, it’s a good idea to have a trusted family member or friend appointed as the executor of your will and possibly a power of attorney who can step in and make decisions on your behalf should you be unable to.

Finalize plans in a written will and last testament. Once you speak to your loved ones and confirm who will facilitate your end-of-life plans, meet with an estate lawyer to have your will and last testament notarized. This will include the outlined roles of your family, any beneficiaries and an advanced directive should you see fit.

Consider meeting with funeral or burial experts to pre-plan your services. Pre-planning and budgeting for any services after your passing is an excellent way to relieve some of your family’s stress. Consider whether you want to be buried or cremated, where you would like to rest and any third parties you would like to have officiate. Further, write your preferences into your will to help give everyone peace of mind. While not legally binding, it helps guide your power of attorney on how to proceed during a challenging time.

Enlist the help of experts

Once your documents are finalized and you’ve made copies for the necessary parties, consulting with an attorney, financial professional and funeral consultant can help ensure everything is set in stone. An attorney will notarize your will, a financial professional can help you understand your life insurance options and your estate’s worth, and a funeral director can help ensure your end-of-life preparations are precisely what you envision. While this can feel like a somber task, it can help ensure your wishes are met and take stress off your loved ones in the future.

 

For many Americans, access to a personal vehicle is a necessity, but like most other consumer goods, the price of owning one has risen. Last year, car buyers sought to lease vehicles instead of obtaining traditional car loans, with the former option accounting for about 25% of new vehicle purchases, according to Experian’s State of the Automotive Finance Market Q3 2024 report.

This continues a rising trend from 2023, when leases comprised approximately 20% of new vehicle purchases versus about 17% in 2022. This purchasing shift follows a drastic increase in vehicle loan interest rates, nearly doubling throughout 2022 after sitting at historic lows.

The debate about leasing or purchasing a car depends heavily on a consumer’s situation and plans for the vehicle. Leasing can provide an attractive option to consumers with lower down and monthly payments while offering a commitment to shorter terms than a traditional automotive loan. Leasing can also grant consumers more immediate access to higher-end vehicles they would not usually be able to buy with the terms of a traditional loan, allowing them more flexibility in obtaining payments compatible with their finances. Since leased vehicles are only in a consumer’s possession for a certain length of time, they can also save on maintenance costs over the vehicle’s lifespan.

On the other hand, purchasing a car allows consumers to fully own a vehicle without the need to watch out for any mileage restrictions. Buyers also won’t need to fret over potential additional costs for wear and tear beyond the typical scratch. Owners can also sell their vehicles or trade them for credit toward their next car purchase.

Buyers are only beginning to see a shift in car prices and interest rates, finally cooling off after going into post-COVID-19 pandemic overdrive. With vehicle prices and financing rates remaining relatively high, more people will likely consider leasing instead of buying.

The General used data from the consumer analytics firm Experian to illustrate how leasing has grown in popularity over the past two years and how much money leasing can save consumers each month.

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Consumers Increasingly Favor Leasing Amid Elevated Interest Rates

Vehicle finance rates and the prevalence of leasing reached a historic low in 2022 after the economic disruption from the pandemic. As the Federal Reserve enacted several rate cuts between 2022 and 2024, vehicle financing rates rose, and the number of consumers seeking leases rebounded.

Finance rates for new and used vehicles increased, and the prevalence of leasing rose from prime to subprime borrowers, indicating an increased popularity of leasing among the buying public. Prime borrowers have good credit and are considered the least likely to default on loans; in contrast, subprime borrowers have a higher risk of nonpayment due to limited or damaged credit histories.

Monthly payments on leases also fell throughout 2024, making them more appealing to consumers attempting to offset higher monthly financing rates with lower monthly payments. Consumers are also looking to avoid being locked into longer-term loans by holding off on their next car purchases or opting for shorter-term financing with tolerable interest rates, which allow them more flexibility on buying their next vehicle and credit.

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The General

Monthly Savings Add Up on Lease Payments Compared to Loans

Among the most commonly leased vehicles of 2024, consumers saved an average of approximately $148 per month. The actual dollar amount varied across cars, with the Tesla Model Y having an average savings of $75 and the Ford F-150 having an average monthly savings of $356. Differences can vary widely for vehicles that are not commonly leased.

The Honda CR-V was the most popularly leased vehicle of the year, with the Tesla Model Y, Jeep Grand Cherokee, Honda HR-V, and Chevrolet Equinox also ranking in the top 10, exhibiting a large shift for consumers toward SUV models, which accounted for over 61% of all newly financed vehicles in the third quarter of 2024.

The Chevrolet Silverado 1500 and Ford F-150 were also among the most popular vehicles to lease, which shows that consumers in need of pickup trucks can obtain access to the vehicles despite their high overall cost and financing rates. Electric vehicles were also popular to lease, with the Tesla Model Y and Model 3 among the top 10 most popular.

EV Leases Can Save Consumers Even More

EV buyers saw even bigger savings on leases than purchases, with the average savings on an EV lease being $198. This was a $50 savings over the average monthly lease for gas vehicles. Since EVs usually have a higher average price overall, they tend to have higher monthly payments than leases.

Among the most commonly leased EVs, such as the Kia EV9, Cadillac Lyriq, Hyundai Ioniq 5, and Nissan Ariya, an average monthly lease payment was over $300 less than an average monthly payment on a loan. The Chevrolet Blazer EV saw one of the biggest differences, with an average monthly lease of only $429. In contrast, an average monthly loan payment was nearly double that, at $822, for an average monthly savings of $393. Meanwhile, the Tesla Model Y saw a much smaller difference, with an average savings of $75 per month.

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Leasing is Especially Attractive for EVs

EVs accounted for 17.3% of all new leases in 2024 and grew 30% compared to 2023. Nearly 45% of new EV transactions were leasing, a continued rise from just about 25% in 2023 and 10% in the third quarter of 2022.

According to TransUnion, numerous factors contributed to the increased popularity of EV leasing. The days of supply shortages of lithium batteries have passed, and inventory levels have stabilized at dealerships. More lower-priced models and new dealer leasing incentives contributed to this increase.

Additional incentives, such as tax credits from the Inflation Reduction Act of 2022 granted toward the lease of EVs in January 2023, also helped boost interest. Potential buyers can receive up to $7,500 in tax credits, which can be applied to the purchase of the vehicle for an even larger savings on the vehicle’s overall price. According to Reuters, these credits may disappear in the Trump administration as part of a broader tax reform program, which may put the EV’s popularity in contention.

Story editing by Carren Jao. Copy editing by Paris Close. Written by Daniel Dennerline. Data Work By Evan Wyloge.

Artificial intelligence is everywhere these days, affecting the way that industries around the world operate. And the legal field is no different. 

In fact, AI for lawyers is already impacting how law firms do business. It has reshaped various aspects of legal practice with increased efficiency, improved workflows, and the ability to serve clients better.

However, despite the increasing opportunities to use AI and leverage the technology’s benefits, the legal field largely remains hesitant about adopting AI tools. In Embroker’s 2024 survey of more than 200 lawyers, we found that 78% of law firms aren’t using AI, with many citing hesitancies like data privacy, misuse or unintended consequences, and security vulnerabilities.

While AI isn’t guaranteed risk-free, like with any technology, one of the biggest risks for law firms is not adopting AI. Firms that resist adopting AI risk falling behind in the increasingly competitive legal field, potentially losing clients to firms that have embraced AI, while also likely facing increased inefficiencies and difficulty attracting and retaining talent.

Even judges at a recent American Bar Association (ABA) panel urged lawyers to embrace AI, noting that “it’s a must-do to survive in law.” 

Why are some law firms hesitant to use AI?

It’s no secret that though AI has plenty of benefits, it’s not perfect. 

While many acknowledge that AI is forever changing the legal industry, numerous law firms are still apprehensive about adopting AI. Let’s take a closer look at some of the reasons for law firms’ AI hesitation below.

Ethical considerations: Bias

Ethical considerations for lawyers using AI — such as the potential for bias — are commonly cited as an issue fueling lawyers’ AI skepticism. 

In the survey we mentioned above, Embroker found that 42% of lawyers say legal and ethical issues due to AI misuse or unintended consequences are a reason for their hesitation about AI. And that’s not a misplaced concern. As AI uses data stemming from humans, who may have their own biases, AI tools have an inherent potential to intensify societal biases. 

The Correctional Offender Management Profiling for Alternative Sanctions (COMPAS), an algorithm some U.S. courts use to assess a defendant’s likelihood of reoffending, has often been highlighted as an example of tech bias in criminal justice. A past study revealed that the software’s algorithm reinforced racist stereotypes, with Black defendants more likely to be misclassified as being at a higher risk for reoffending compared to white defendants. 

AI biases can also affect hiring practices, resulting in law firms losing out on recruiting new talented individuals, which, given the ongoing talent shortage in the legal industry, could have a significant impact.

Ethical considerations: Data privacy 

With a massive amount of sensitive information on every lawyer’s hard drive, data privacy is a fundamental issue for all law firms, regardless of their size and field of practice. So, it’s no surprise that 41% of lawyers surveyed for our Legal Risk Index noted concerns about data privacy as a reason for hesitating to use AI tools. 

Every lawyer has a duty to protect client confidentiality, so firms must always keep data security top of mind and be cautious about what data they provide to AI platforms. 

Accuracy of information

There has been no shortage of news in recent years about lawyers being reprimanded for submitting briefs created by AI that contain fabricated content, also known as hallucinations. AI hallucinations are when AI systems generate false or misleading outputs.

For example, two lawyers were sanctioned in 2023 by a New York federal judge for submitting a brief written by ChatGPT that included several nonexistent court opinions and fake quotes. In instances like this, the lawyers, not the tool, are to blame for the inaccurate information. 

It’s important to remember that AI tools can help automate tasks, but they cannot replace human judgment, and any AI-produced results should always be vetted for accuracy. 

Knowledge gap

The unknown can be intimidating and confusing, creating a barrier to embrace change. And the legal profession is well-known for being resistant to change, particularly when it comes to technology. 

Even when acknowledging the benefits of AI for lawyers, many firms lack an understanding of how to integrate these tools properly due to unfamiliarity or skepticism. While most lawyers are using some form of legal tech tools, AI use isn’t quite there yet. 

Lawyers don’t need to become tech wizards, but being aware of how AI works is crucial for using AI tools responsibly and effectively. By not remedying an AI knowledge gap, law firms could miss out on new opportunities, leaving them at a competitive disadvantage. 

Cybersecurity

This one won’t come as a surprise. Cybercriminals are drawn to a law firm’s data like ants to a picnic. Any business is at risk of a cyberattack, but cybercriminals target law firms in particular for their large cache of confidential data. (This is also why cyber insurance is vital for law firms.) What’s more, while industries worldwide are reaping the benefits of AI, so too are malicious actors like hackers. Cybercriminals have jumped on the AI train to deploy more sophisticated and tailored phishing attacks, which has made some wary of the technology.  

How AI can benefit law firms

As with anything, there are pros and cons associated with AI use. As already noted, law firms must consider ethical issues when using AI. Given the well-documented hallucinations that AI can produce and the fact that tools like ChatGPT don’t provide information sources, some lawyers may find it a burden to review and appropriately cite the material produced by AI.

That said, AI’s benefits far outweigh its downfalls. It all comes down to a bit of responsible oversight.

Some of the key benefits that AI can offer law firms include:

Increased efficiency

Freeing up time is hands down, without question, the top advantage that AI tools offer law firms. Automating repetitive and time-consuming but essential tasks is a significant perk for law firms, as AI systems can quickly scour through tons of data to provide research, analysis, or summarization, or even draft standard contracts. 

A prime example of AI’s time-saving advantages is an in-house AI program that JP Morgan Chase introduced a few years ago. The program, known as COIN, completed in just a few seconds what previously took lawyers and loan officers 360,000 hours of work each year.  

With more time freed up thanks to AI tools, lawyers can focus on higher-value work like client needs, more complex litigation analysis, and growing their practice. In short, time savings from AI mean increased efficiency and productivity for lawyers.

Cost savings and improving access to justice 

One notable advantage of AI helping to save time with legal work is reducing costs for clients. If a task typically takes 40 hours to complete manually and can be done in three hours with AI, that time difference can translate into cost savings for clients. As a result, that has the potential to help reduce barriers to justice for those with limited financial resources. 

It’s also worth noting that since AI’s potential to streamline various tasks, including casework, is so well-documented, many clients are beginning to push back against traditional billing practices and expect law firms to pass along cost savings gained through increased efficiency with AI tools.

Higher-quality work

Even the most diligent lawyers make mistakes from time to time. Though AI is certainly not error-proof, it can significantly help improve the quality of documents produced by law firms. In fact, a new study by researchers at the University of Minnesota and the University of Michigan found that AI tools can improve a legal professional’s quality of work by upwards of 28%.

AI-powered document comparison tools can help ensure consistency of language and terminology (which is particularly helpful if many people have been involved in drafting and editing a document), verify that documents follow in-house style guides, and identify missing clauses or undefined terms. 

Client relationships 

Time and cost savings are just the tip of the iceberg in terms of how AI tools can augment lawyers’ relationships with their clients. 

Leveraging legal AI systems to analyze past interactions with clients, their opinions, and their behavior means that law firms can provide clients with a more personalized and positive experience. That, in turn, can be a significant competitive advantage and help a firm grow its client base. AI-powered tools can also provide insights into potential case outcomes, assisting lawyers with setting realistic goals and objectives with their clients.

Reduced stress and burnout 

As we have already touched on, there is no shortage of time-consuming and monotonous tasks in the legal field. But this work, though perhaps sometimes dull, is instrumental to fair and proper legal representation. 

Having AI systems complete at least some of the repetitive tasks that lawyers perform daily can help reduce stress and potential burnout, which is unfortunately common in the legal industry. Plus, creating a more positive working environment can help your law firm recruit talented individuals and avoid potential workplace-related lawsuits.

Avoiding malpractice claims

Sounds crazy, right? But what if we told you that some experts think it’s possible that in the future a law firm could face a legal malpractice claim for not using AI for lawyers? After all, Comment 8 of the ABA’s Model Rule 1.1 notes that “a lawyer should keep abreast of changes in the law and its practice, including the benefits and risks associated with relevant technology.” 

That underscores what we mentioned earlier: Not implementing AI tools could be risky for law firms.

Practical uses for AI at law firms 

Now that we’ve highlighted the benefits of AI for lawyers, you might be wondering the ways your firm can use it. Because who doesn’t like the idea of improving productivity, reducing administrative burdens, and delivering better service to clients?

The following are a few of the ways that law firms can use AI:

1. Research

Research is integral to legal work, but finding the right information to support a particular case can take a lot of time. Fortunately, AI makes research more efficient and faster. Legal AI tools enable lawyers to quickly search databases for pertinent statutes, regulations, case laws, and more. 

As noted earlier, generative AI has become notorious for creating hallucinations. That’s why platforms designed specifically for use by legal professionals are the safest bet, as they use reliable and verifiable legal data sources. 

2. E-discovery

A common way that AI is used in law is with e-discovery, the process of scanning electronic information to find evidence that could be used in a legal proceeding.

With e-discovery platforms, lawyers can scan records using specific search terms or parameters, significantly reducing the time it would take to manually sort through a plethora of documents. 

3. Document automation

Every law firm knows how vital contracts and other agreements are. But they can also take a lot of time to draft. Fortunately, AI tools for document automation enable lawyers to create contracts and other legal documents based on pre-set templates and parameters. 

AI software can quickly scan contracts and other legal documents to identify missing clauses or outdated language, streamlining the document review process and reducing the risk of human error. But that doesn’t guarantee a document will be completely free of errors, so always take care to review documents before the final sign-off.

4. Due diligence 

As part of the due diligence process, especially when dealing with mergers and acquisitions, lawyers have to review a massive amount of data, often with strict deadlines. 

AI-powered due diligence solutions add efficiency to the process of detecting potential legal liabilities, compliance issues, intellectual property concerns, and inconsistencies with financial information — all of which can be extremely time-consuming when done manually. Once again, it’s important to remember that AI tools can help automate tasks but cannot replace human judgment.

5. Predictive analytics

What if you could accurately “forecast” a case outcome? With AI, it’s possible. Predictive analytics enable lawyers to gain more insight into potential outcomes based on past rulings, judicial decisions, and even jury behavior, enabling law firms to create stronger litigation strategies based on proven and historical data.

How to introduce AI at your law firm

Proactive planning is the key to successfully introducing AI tools at your law firm. Start by assessing your firm’s needs and identify where AI can provide the most benefit. It’s also necessary to evaluate AI tools carefully to determine that they meet data security and compliance requirements. Because you don’t want your clients’ confidential information to end up in the hands of a third party, always read terms and conditions before implementing any AI software.

It’s also critical to introduce AI gradually. Rather than rushing to introduce as many AI tools as possible all at once, having a strategic and methodical approach to implementing AI will lead to a smoother onboarding and less potential for disruption. Establishing clear guidelines and protocols for AI use, particularly with data privacy and ethics, is crucial to mitigate risks.

And finally, don’t forget about training, which will help demystify AI and ensure that everyone at the firm is using it as they should.

Unlocking new opportunities with AI for lawyers

While it’s understandable that many law firms have been apprehensive about AI, there’s no denying that AI tools are forever changing the legal field. 

What’s more, though there has long been some trepidation that AI will replace lawyers, the more accurate assessment is that lawyers using AI will replace those who don’t use it. Rather than eliminating jobs in the legal sector, AI can transform (and improve) how lawyers work by enhancing both efficiency and client service. 

By overcoming initial hesitations, law firms can unlock new opportunities and set themselves up for long-term success in an increasingly digital world. 

For more insights from our law survey, be sure to check out Embroker’s 2024 Legal Risk Index Report.

Fueled by rapid technological advancements, demographic changes and shifting consumer expectations, the Life & Annuity industry is set for several transformative changes in 2025. Swiss Re forecasts average global real premium growth of 2.6% in 2025 and 2026, with life insurance projected to expand globally by 3% annually— more than twice the pace of the past decade.  In this evolving landscape, staying ahead of the curve is not just a competitive advantage; it’s a necessity for survival.

The integration of generative AI (gen AI) and the growing reliance on digital data are key for a future where underwriting processes are more efficient. Additionally, insurers’ increased use of technology to enhance consumer engagement will aim to foster stronger relationships and improve customer satisfaction.

These underwriting predictions highlight the trends that life insurers must embrace to thrive in the coming years.

1. Generative AI will be pivotal in the underwriting process

The scaling of AI and machine learning is set to revolutionize the accuracy of risk assessment and the speed of underwriting. It is telling that industry analyst Gartner notes life insurers modernizing their underwriting processes have shifted their focus from automation and rule engines to predictive analytics, AI, and third-party data for risk scoring. Incorporating generative AI in automation offerings allows for intelligent ingestion and the extraction of information from all types of structured and unstructured data feeds, while also augmenting decision-making processes. This further streamlines underwriting and claims procedures. Leading platform providers like the Accenture Life Insurance & Annuity Platform (ALIP) are already offering embedded generative AI underwriting solutions, clearly positioning 2025 as the year of implementation.

2. Customer and agent interactions will be boosted by generative AI

The growth of digital-native consumers is compelling insurers to invest in advanced digital platforms that offer real-time feedback, personalized recommendations, and educational information. In last year’s predictions, I highlighted how gen AI-empowered customer centricity will close the gap even further between carriers, agents, and customers, leading to more personalized product offerings and services.  We foresee the increased use of gen AI-powered virtual assistants to simplify customer interactions, ultimately boosting satisfaction and loyalty. While these solutions have primarily been focused on contact center operations, we are now seeing similar technology being applied to improve, for example, internal communication between field-level agents and back-office underwriters. Additionally, this shift opens new paths for underwriters to manage requirements orders and take actions more efficiently.

3. Seamless integration of vendor data will become the norm

The evolution of underwriting will necessitate a comprehensive vendor strategy, encompassing a spectrum of technologies such as AI, predictive models, and automation throughout the underwriting process. With more than 80 vendors contributing to the shift towards predictive and comparative models, insurers must concentrate on bolstering these capabilities. The next couple of years will witness substantial strides in process automation, yet the critical hurdles of automating intricate decisions, mitigating AI bias, and integrating with existing systems will persist. CIOs will be pivotal in supporting underwriters, measuring the impact of automation, documenting technology, and enhancing user proficiency.

These predictions reflect the dynamic shifts within the Life & Annuity industry, fueled by technological innovation, evolving consumer expectations, and the pursuit of enhanced operational efficiency. Insurers who embrace these underwriting capabilities are likely to find themselves well-placed for success in the ever-changing market milieu.

This is not a long-term forecast—the capabilities are available today. Please don’t hesitate to reach out, and let’s discuss implementing initiatives tailored to your reinvention journey and business needs.

This post is part of a series sponsored by IAT Insurance Group.

Cargo theft reached an all-time high in 2024 – up 26% from 2023, with total reported losses of $455 million. The average estimated value per theft rose 7.7% to $202,364.

Increasingly, these thefts result from a growing tactic known as strategic cargo theft – a method in which criminals use stolen identities of motor carriers and logistics brokers to misdirect and steal freight. This theft has surged nationwide, particularly in hotspots like California, Georgia, Illinois, Tennessee, and Texas, with incidents rising by a staggering 430% year over year.

CNBC conducted a six-month investigation into the crime, uncovering how increasingly sophisticated cargo theft rings are targeting America’s supply chain to steal entire truckloads carrying consumer goods, food, beverages, and electronics with near impunity. Fleet owners and operators should take proactive measures to safeguard cargo before a loss and be prepared to act quickly if a theft occurs.

Top Tactics for Strategic Cargo Theft

Diligence is essential to protect cargo from increasingly sophisticated heists, which can manifest in different ways – from phishing and online scams to full-blown identity theft. Understanding common cargo theft tactics will help drivers, carriers, and shippers implement effective risk management strategies to reduce the likelihood of loss.

One common tactic involves perpetrators impersonating a freight broker or carrier to secure a shipment from a customer. They then arrange for an unsuspecting driver or carrier to transport and deliver the freight. The thieves often use industry-specific jargon, instruct drivers not to disclose delivery details to the shipper, and may even tender cash upon delivery to add a layer of legitimacy.

Once the legitimate carrier has picked up the load, the thieves attempt to redirect it to a warehouse for quick transloading and product movement. When the shipment fails to arrive at its destination, the customer investigates only to discover they might have contracted with a fraudulent broker or carrier. The innocent driver, who unknowingly followed false instructions, is often left bearing the blame and gets penalized.

In other cases, thieves will create a fake brokerage to secure load contracts, then hire a third-party carrier to transport the shipment. After receiving payment from the customer, they disappear, leaving the actual carrier unpaid.

Additional forms of strategic cargo theft include double brokering and consignee impersonation. In double brokering, a broker contracts a legitimate carrier to transport freight but secretly rebrokers the load to another party without the shipper’s consent, keeping the payment and leaving the actual carrier uncompensated. In consignee impersonation, scammers use phishing and cyberattacks to alter recipient details and intercept shipments in transit.

Effective Strategies for Strategic Cargo Theft Prevention

Shielding your digital data from malicious actors is imperative to prevent cargo theft. Here are four best practices to help reduce your risk:

1. Safeguard and Verify your Information

Leverage your own experiences and insights from colleagues and professional networks as proactive defenses against cargo scams. For example, if an unfamiliar person claims to represent one of your shippers, brokers, or carriers, verify their identity with a trusted contact before moving forward.

Pay close attention to details like email addresses, phone numbers, physical addresses, logos, and names. Even minor discrepancies can signal a scam – and lead to substantial losses.

As a shipper or receiver, it’s essential to track every incoming and outgoing truck. Document the motor carrier number, driver’s license, bill of lading, carrier name, and more. Whenever possible, use video surveillance or take photos to maintain records.

While this level of scrutiny requires effort, it significantly deters bad actors targeting your valuable cargo.

2. Screen New Partnerships

Like with personal relationships, ongoing security relies on working with trusted partners. Longstanding relationships with vetted carriers and brokers ensure that your interests are understood and prioritized.

When evaluating new partners, perform thorough due diligence. Use references, professional networks, and tools like the Federal Motor Carrier Safety Administration (FMCSA) and Carrier411 to vet providers and protect your operation.

3. Maintain a Healthy Level of Skepticism

Stay cautious when reviewing offers from carriers, brokers, or shippers. If something seems too good to be true, it probably is.

While pricing can vary, trucking costs – like fuel, vehicle maintenance, and driver pay – are generally stable. Be skeptical of unusually low rates or overly generous pay, and investigate the reasoning behind such offers before committing.

4. Ensure Information Security Protocols are in Place

Although fundamental, these cybersecurity best practices remain essential in the fight against modern scams, including cargo theft:

• Keep passwords confidential. Share them only with trusted individuals, update them regularly, and close unused accounts.
• Avoid clicking on links from unknown sources. Encourage employees to hover over hyperlinks and check the browser status bar before clicking.
• Do not respond to unsolicited emails, especially those impersonating legitimate companies.

Traditional Cargo Theft Trends and Best Practices

While strategic cargo theft has surged in recent years, traditional cargo theft remains prevalent. In 2024, 46% of all cargo theft occurred in California, Texas, and Illinois. The most targeted locations were warehouse/distribution centers and truck stops, with top commodities including food, beverages, and consumer household goods.

Best practices for drivers and carriers to reduce the risk include:

• Include cargo security in your pre-trip inspection.
• Be strategic with parking: back trailers against buildings, fences, or other trailers; park in well-lit, high-traffic areas; and look for surveillance cameras.
• Do not discuss your load or route with anyone who doesn’t need to know.
• If you suspect you’re being followed, slow down and let the vehicle pass. If that fails, exit at a safe location. Contact law enforcement if suspicion remains.
• Try to drive several hours after pick-up before making any stops, reducing the chance of being targeted.
• Use theft-deterrent devices to secure and track your freight.
• If the vehicle must be left unattended, lock it, take the keys, and return quickly.
• Upon return, scan the area for suspicious people or vehicles and adjust accordingly.
• Follow all company policies and procedures related to cargo security.

Should a theft occur, promptly file a report with law enforcement, notify all relevant stakeholders, and collaborate with your broker or insurer to initiate the claims process. By following these protocols, you can effectively address and mitigate the impacts of cargo theft.

IAT Insurance Vendor Partnerships to Prevent Cargo Theft

IAT Insurance has added two new partners to its Loss Control vendor list, offering cargo theft prevention products at preferred pricing for IAT policyholders:

• Enforcer Locks: Offering a range of heavy-duty security products, including padlocks, trailer door bar locks, air cuff locks, and trailer kingpin locks.
• 7P Solutions: Specializing in covert GPS cargo tracking and trailer geo-fencing technology.

For more information, please contact the IAT Insurance Loss Control department.

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ASK A LOSS CONTROL REPRESENTATIVE
Have a question on how to mitigate risk? Email [email protected]

INTERESTED IN LEARNING MORE?
IAT Loss Control Specialist Jared Fritts and SVP of Commercial Truck Pete Matthews talk more about strategic cargo theft on IAT’s podcast, What’s Brewing. Tune in here.

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By Jared Fritts

Topics
Fraud
Trucking

As part of an ongoing discussion on the link between the housing and insurance markets, the Insurance Information Institute (Triple-I) released a Chart of the Week (COTW), “As Fewer Same-Sex Couples Own Their Dwelling, They Face a Larger Insurance Protection Gap.” Based on data from 2023, 62.6 percent of same-sex households own their homes and 37.4 percent rent, representing a homeownership gap of 25.2 percentage points within this community. In comparison, 82 percent of married opposite-sex households own their homes, while only 18 percent rent.

In the United States, homeownership offers several benefits (versus renting) to those with the financial resources to achieve and sustain it. Owners can accrue equity to increase their chances of making a profit when they sell their home. They can reap tax benefits through mortgage deductions. Mortgage holders can also lower monthly housing costs when interest rates drop. Ultimately, a home can increase personal net worth and offer a mechanism to transfer wealth to the next generation. Protecting this asset and its contents makes good financial sense.

Renters may not own their dwelling, but they keep personal belongings in it. They can face serious financial risks in the event of a loss, theft, disaster, or personal liability event. Yet, according to the COTW, 43 percent of renters are uninsured or underinsured, compared to 30 percent of homeowners. There are several reasons attributable to this difference, but it’s essential to keep one at the forefront: insurance coverage requirements are commonplace in mortgage agreements but not in lease agreements. Thus, homeownership status can drive participation in the insurance market.

Examining factors that impede homeownership for same-sex couples might shed light on how to attract and retain more policyholders in this demographic. Looking closely at the interplay of just three of these – housing prices, geography, and legislative environment – reveals that housing tends to be more expensive in LGBTQIA+-friendly areas. Prospective buyers may need to earn at least $150,000 a year – as much as 50 percent more – to avoid living in regions without basic legal protections, according to a recent study of real estate market data across 54 major U.S. metropolitan areas.

High monthly housing costs strain budgets, pushing homeowners and renters out of the insurance market. It can also put the financial qualifications for home buying – i.e., building credit and savings – out of reach. Households are considered cost-burdened when they spend more than 30 percent of their income on rent, mortgage payments, and other housing costs, according to the U.S. Department of Housing and Urban Development (HUD).

Nationwide, renters had higher median housing costs as a percentage of their income (31.0 percent) compared to homeowners (21.1 percent for homeowners with a mortgage and 11.5 percent for those without a mortgage). In metropolitan areas that welcome and protect diversity, renters are more likely to be housing cost-burdened, particularly in New York (52.1 percent of residents pay more than 30 percent of their income) and San Francisco (37.6 percent of residents). Renters in states and municipalities where legislation is considerably less welcoming but rents are lower can face comparatively higher premiums for rental coverage.

Despite the legalization of same-sex marriage and various anti-discrimination laws, the LGBTQ community still battles considerable discrimination and systemic biases in many areas of life, including housing. Insurers can work to better understand the diverse needs of LGBTQIA+ individuals, couples, and their families, facilitating more effective solutions for managing financial risks. And most importantly, the industry can improve communication around potential coverage benefits for these households.

“We can start closing the protection gap by having people at the table who understand the lived experiences behind the numbers,” says Amy Cole-Smith, Executive Director for BIIC/ Director of Diversity at The Institutes.

For example, renters might find it helpful to know their policy covers a loss event linked to discrimination against them, such as malicious damage or vandalism to the property by a third party. Even when it’s evident the destruction isn’t the renter’s fault, the landlord might still attempt to hold them responsible, either through a lawsuit, a rent increase, or eviction. Additionally, unmarried couples should be informed about whether the insurer includes both partners’ names on a policy and how this provision affects them in the event of a claim.

“Cultivating an inclusive workforce drives smarter solutions, like renters’ insurance that aligns with the realities of same-sex couples, more equitable underwriting, and marketing that truly resonates,” Cole-Smith says. “This isn’t just about equity—it’s about unlocking growth and staying competitive in a changing market. When the insurance workforce reflects the diversity of the market, we’re in a stronger position to build products that meet people where they are.”

Triple-I works to advance the conversation around crucial issues in the insurance industry, including Talent and Recruitment. To join the discussion, register for JIF 2025. We also invite you to follow our blog to learn more about trends in insurance affordability and availability across the property/casualty market.

Life often has a way of taking unexpected turns, especially when we get older. While there’s no way to know for sure if you’ll need long-term care in the future, it’s quite likely considering that people are living longer than ever—in fact, 69% of people will use long-term care services at some point.

As you draw closer to your golden years, getting long-term care insurance (LTCI) can be a smart decision to ensure peace of mind and financial stability for both you and your loved ones. With many options available, making the right choice can feel overwhelming. Use this checklist to help you evaluate and take that next step toward getting coverage.

1. Understanding Long-Term Care and Early Planning:

• Define the types of care: Understand the various forms of long-term care, such as nursing home care, home health care or assisted living. Determine what kind of care you or a loved one might need. It’s also important to think about the kind of care that LTCI doesn’t cover, which typically includes care provided by family members or medical care costs.
• Start early: The sooner you start evaluating your long-term care insurance options, the better. Early planning can allow for better financial preparation and a broader range of choices.

2. Exploration of Insurance Options and Policy Features:

• Traditional vs. hybrid policies: Traditional long-term care insurance (also known as a standalone policy) covers nursing home care, home health care and assisted living, while hybrid policies combine the death benefit of life insurance or annuities with long-term care benefits.
• Policy features: Look into the specific features like the daily or monthly benefit amount, length of benefit period and the elimination period. Consider inflation protection to ensure the benefit amount keeps pace with rising care costs.

3. Costs, Premiums and Coverage Specifics:

• Premium costs: Understand the cost of premiums and assess if they fit within your budget. It’s also important to understand whether the premiums can increase in the future and under what circumstances.
• Coverage details: Know which services are covered, which are not and any conditions or restrictions. This can help you avoid any surprises later.

4. Provider Reputation, Financial Stability and Legal Consultation:

• Provider reputation: Choose companies known for servicing long-term care policies well. Check the financial strength ratings of the insurance company.
• Legal and financial advice: Seek advice from legal and financial professionals familiar with long-term care planning to understand the implications of long-term care insurance.

5. Family Discussion and Continuous Evaluation:

• Family discussions: Engage family members in discussions about long-term care planning to ensure everyone is on the same page. LTCI is also there to help your loved ones, as it takes the pressure off your family to provide care.
• Continuous evaluation: As needs change over time, review and update your policy regularly, especially after major life events. It’s always a good idea to review any form of insurance annually.

By following this checklist, you can make informed decisions that provide peace of mind and financial stability for yourself and your loved ones. Evaluating long-term care insurance options is a crucial step in preparing for life’s uncertainties. A licensed insurance agent can help you take the next step of getting coverage.

Sweepstakes Official Rules

The General’s Slam Dunk Giveaway

THESE OFFICIAL RULES ARE A CONTRACT—READ THIS CAREFULLY BEFORE ENTERING. WITHOUT LIMITATION, THIS CONTRACT INCLUDES A RELEASE AND LICENSE FROM YOU, AND A LIMITATION OF YOUR RIGHTS AND REMEDIES.

NO PURCHASE, PAYMENT OF ANY KIND, OR INSURANCE QUOTE IS NECESSARY TO ENTER OR WIN.  A PURCHASE, PAYMENT, OR QUOTE WILL NOT IMPROVE THE CHANCES OF WINNING.  REQUESTING INFORMATION ABOUT INSURANCE PRODUCTS OR SERVICES WILL NOT INCREASE THE CHANCES OF WINNING.

Participation in The General’s Slam Dunk Giveaway (the “Sweepstakes”) constitutes Entrant’s (as defined below) full and unconditional agreement to these Official Rules. Entrant is free to refuse any prize and status as Entrant, and as a result will not be eligible to receive any prize.

SPONSOR

This Sweepstakes is sponsored and administered by The General Auto Insurance Services, Inc., 2636 Elm Hill Pike, Nashville, Tennessee 37214 (“The General” or “Sponsor”).  The Sponsor is responsible for the collection, submission and processing of entries, and the overall administration and execution of the Sweepstakes. Entrants should look solely to Sponsor with any problems related to the Sweepstakes. To contact the Sponsor please email your questions or comments to: .  To help us properly identify your email please enter “The General’s Slam Dunk Giveaway” in the subject line.

All decisions related to, as well as all interpretation of, these Official Rules by Sponsor are final and binding. While this Sweepstakes may be promoted via social media websites, such websites are not affiliated with Sponsor or this Sweepstakes. This Sweepstakes is in no way sponsored, endorsed or administered by, or associated with Facebook, Twitter, Instagram, Snapchat or any other third-party website or application that might host content where information about this Sweepstakes is published (collectively “Content Hosts”). Entrant is providing information only to Sponsor and not to Content Hosts.

SWEEPSTAKES PERIOD

The Sweepstakes commences at 12:00:01 AM (CDT) on March 11, 2025 and ends at 11:59:59 PM (CDT) on March 24, 2025 (the “Entry Period”). Entries must be received by no later than 11:59:59 PM (CDT) on March 24, 2025.

This Sweepstakes is open to legal residents of AL, AK, AZ, AR, CA, CO, CT, DC, DE, FL, GA, HI, IA, ID, IL, KS, LA, MA, MD, MS, MO, MT, NC, ND, NE, NV, NH, NJ, NM, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VT, VA, WI, WV, & WY who are age 18 or older as of March 11, 2025.  The following are not eligible:

Employees, contractors, directors and officers of The General and each of their respective parent, subsidiaries and affiliated companies, distributors, web design, advertising, and the immediate family members of each (spouse, parent, child, sibling, grandparent, and spouse or “step” of each) and those living in their same households (those persons whether related or not who live in the same residence for at least three months during the twelve-month period preceding the start date of the competition), are not eligible. Legal entities are not eligible to enter.  Eligibility is contingent upon agreement to, compliance with, and fulfillment of all requirements of these Official Rules.  Participation in the Sweepstakes in any way, including submission of any entry or the partial completion of any act of entry or any other step taken to participate in the Sweepstakes in any manner, constitutes full and unconditional agreement with all provisions of these Official Rules.

HOW TO ENTER

NO PURCHASE, PAYMENT OF ANY KIND, OR INSURANCE QUOTE IS NECESSARY TO ENTER OR WIN.  A PURCHASE, PAYMENT, OR QUOTE WILL NOT IMPROVE THE CHANCES OF WINNING.  REQUESTING INFORMATION ABOUT INSURANCE PRODUCTS OR SERVICES OR OPTING TO RECEIVE MARKETING MATERIALS IS NOT NECESSARY TO ENTER AND WILL NOT INCREASE THE CHANCES OF WINNING.

By participating in the Sweepstakes in any way you will become an “Entrant.”  Each Entrant who enters using the below method of entry will receive one entry in the Sweepstakes.

During the Entry Period visit https://thegeneralinsurance.typeform.com/to/MQnektQc (the “Web Site”) to complete the entry form. Entrants must fully complete and submit all non-optional data requested on the online entry form to be eligible.  By successfully transmitting a completed online entry form as directed, you will be entered in the Sweepstakes.

CONDITIONS OF ENTRY

Entrants may enter the Sweepstakes only one (1) time.  No substitutes for the official entry form may be used to enter the Sweepstakes, and Sponsor **will not accept entries** by U.S. Mail, email, fax, or any other way other than the methods listed above.

By entering or participating in this Sweepstakes, Entrant agrees to be bound by these Official Rules and the decisions of Sponsor and its authorized representatives, which are final and binding in all matters concerning this Sweepstakes. Entries not legitimately submitted in accordance with these Official Rules are void. Only qualified entries received by Sponsor during the Sweepstakes Period are eligible for participation.

Entrants may be required to provide the following information to be eligible for a Sweepstakes prize: first, middle and last name, email address, complete mailing address, and phone number (collectively or individually, “Personal Information”). All requested Personal Information must be provided to participate in the Sweepstakes and to be eligible to win a prize. Unintelligible entries; entries with incomplete, invalid, incorrect, or noncurrent information; entries that are counterfeit, damaged, or tampered with in any way; and entries with printing, production, or typographical errors will be disqualified. Entries that are late, lost, damaged, misdirected, stolen or not delivered are not the responsibility of Sponsor and will be disqualified. Sponsor is not responsible for printing or typographical errors in any Sweepstakes-related materials. Entries will be deemed made by the holder of the Entrant’s email account.  Sponsor is not responsible if a potential winner does not receive a prize because erroneous, expired, canceled, fraudulent, or fake information was provided during the Sweepstakes.

In the event of a dispute over who submitted a winning online entry, the authorized subscriber of the mobile phone or email account, as applicable, used to participate in the Sweepstakes at the actual time of entry, will be deemed to be the Entrant.  The authorized account subscriber is defined for mobile phone entries as the natural person whose name the mobile phone was issued to and to whom the services are billed, and the authorized account subscriber is defined for online entries as the natural person who is assigned an email address by an Internet access provider, online service provider or other organization (e.g. business, education, institution, etc.) that is responsible for assigning email addresses for the domain associated with the submitted email address.  Proof of submitting a device entry or online entry is not considered proof of delivery or receipt by the Sponsor for purposes of this Sweepstakes.  If the identity of the individual who actually participated in the Sweepstakes cannot be resolved to Sponsor’s satisfaction, the affected individual’s entry will be deemed ineligible.

Sponsor may, in its sole discretion, disqualify any individual it finds to be in violation of these Official Rules, tampering with the entry process or the operation of the Sweepstakes (including without limitation, tampering with websites or email addresses), or acting in a non-sportsmanlike or disruptive manner. Any attempt to undermine the operation of the Sweepstakes may be a violation of criminal or civil law, and Sponsor may seek damages to the fullest extent permitted by law from any person it finds to have made such an attempt.

The Sweepstakes is subject to all applicable federal, state, local laws and regulations.  Void where prohibited or restricted by law.  Sponsor’s decisions are final and binding on all matters relating to Sweepstakes.  By participating in this Sweepstakes, Entrants agree to be bound by these Official Rules and by the interpretations of these Official Rules by the Sponsor and by the decisions of the Sponsor.  Participation in Sweepstakes and acceptance of prize constitutes each winner’s permission for Sponsor to use his/her name, address (city and state only), likeness, photograph, picture, portrait, voice, biographical information, and/or any statements made by each Winner regarding the Sweepstakes or Sponsor for advertising or promotional purposes without notice or additional compensation.  Please read the Privacy Policy for more information about information collection and use practices found at https://www.thegeneral.com/legal/privacy-policy/.

PRIZE

Six (6) prizes will be awarded as listed below (the “prize”):

One (1) winner will receive:

*Mac McClung autographed basketball

*Mac McClung autographed trading card

*Exclusive The General merchandise

Five (5) winners will receive:

*Mac McClung autographed trading card

*Exclusive The General merchandise

 Approximate retail value (“ARV”) of all prizes is $515.

Odds of winning depend on the total number of eligible entries received.  The ARV is subject to change based on current market conditions at time of Prize fulfillment.  Any difference between the ARV and the actual value, if any, will not be awarded.  Arrangements for the fulfillment of the Prizes will be made by the Sponsor.  The dates for the fulfillment of the Prizes will be on or around 4/4/2025, subject to programming requirements or scheduling and such dates are subject to change in the Sponsor’s sole discretion. In the event more winner notifications are issued, or more winning prize claims are received, than the number of prizes set forth in these Official Rules due to computer, printing, seeding, human, or other error or problem, a random drawing will take place from all eligible prize claims for the prize at issue to award the proper number of prizes as set forth in these Official Rules.  Any prize details not specified above will be determined by Sponsor in its sole discretion.

All costs and expenses not specifically listed above are solely each Winner’s responsibility. ALL FEDERAL, STATE, AND LOCAL TAXES IMPOSED ON THE ACCEPTANCE OF A PRIZE AND PAYMENT OF ANY REQUIRED WITHHOLDING ARE SOLELY THE RESPONSIBILTY OF THE WINNER. If required by law, Winner will be issued an IRS Form 1099 for the actual value of the Prize received and must submit his or her social security number or taxpayer ID number, as required by law.   Upon entry into the sweepstakes, the Winner (as well as all other Entrants) is required to comply with any and all applicable federal, state, and local laws, rules and regulations.  All federal state and local taxes, and any other costs not specifically provided for in these Official Rules, including but not limited to, meals, parking, additional transportation, gratuities and other expenses incurred by accepting the prize, are solely each Winner’s responsibility.  The Sponsor shall have no responsibility or obligation to a Winner or potential Winner who is unable or unavailable to accept or utilize Prize as described herein.

WINNER SELECTION/NOTIFICATION

There will be six (6) prize winners (the “Winners”).  The Winners will be selected by random drawing on or about March 25, 2025 from eligible entries received.  The Winner need not be present to win.  Limit one prize per person, family, or household. The Sponsor will make up to (2) attempts over the twenty-four (24) hour period following the Winner’s selection to contact the potential winner by telephone or email.  If a potential winner cannot be reached during the twenty-four (24) hour period in which he/she is emailed and/or called (no messages will be left on answering machines or voicemail systems), if any prize or prize notification is returned as undeliverable or, if any winner rejects his/her prize, or in the event of noncompliance with these rules, such prize will be forfeited and an alternate Winner will be selected at random from among all remaining applicable Eligible Entries received if time permits in Sponsor’s sole discretion.  Upon prize forfeiture, no compensation will be given.

WINNER VERIFICATION

Winner must prove eligibility, including, without limitation, proof of age and residence within three (3) days of being notified as a potential Winner.  In the event of non-compliance by a potential Winner, if he/she is found to be ineligible, if he/she cannot or does not comply with these Official Rules or if his/her Prize (hereinafter defined) or Prize notification is returned as undeliverable, such potential Winner shall be disqualified and all privileges otherwise due as a Winner shall be terminated and an alternative potential Winner may be chosen from among all of the remaining Eligible Entries received if time permits in the Sponsor’s sole discretion.  Each potential Winner must sign within three (3) days of receipt of such documents from the Sponsor.

• An affidavit of eligibility and release of The General Auto Insurance Services, Inc. and their respective officers, directors, employees, agents, members, affiliated companies and subsidiaries, from any and all liability, loss, claims, demands and causes of action for personal injury and/or damage, theft, loss or any other harm suffered in connection with this Sweepstakes or the use/misuse or acceptance of any prize or any portion thereof to be eligible for a Prize; and
• Except where prohibited by law, a promotional release granting Sponsor the right to use their name and likeness, photograph, picture, portrait, voice, biographical information, and/or any statements made by each Winner regarding the Sweepstakes and Sponsor for advertising or promotional purposes without notice or additional compensation.

Entry into this Sweepstakes constitutes agreement to sign such releases.  Each potential Winner also must acknowledge that the Sponsor has not and will not obtain or provide insurance of any kind relating to the Prize and that each potential Winner will be responsible for obtaining and paying for any property or other form of insurance relating to the Prize.  Each potential Winner must also complete any additional legal documents provided by the Sponsor (or third party on its behalf, if applicable) with respect to the Prize and return them as instructed within the timeframe specified by the Sponsor or the potential Winner may forfeit Prize at the Sponsor’s sole discretion.  The Sponsor expressly reserves the right to delay the announcement of the Winners for creative or technical reasons or for any other reason the Sponsor deems necessary.

DISCLAIMER

The Sponsor, Internet server(s), Internet and cellular telephone access provider(s), and each of their respective affiliates, subsidiaries, parent corporations and advertising and promotional agencies, and all of their officers, directors, shareholders, employees and agents (collectively, “Releasees”) are not responsible for any incorrect or inaccurate text messaging or entry information: human error: technical malfunctions: failures, omissions, interruption, deletion or defect of any telephone/cellular network, computer online systems, computer equipment, servers, providers, or software including any injury or damage to participant’s or any other persons cell phone device relating to or resulting from participation in this Sweepstakes; inability to submit or access any text message; theft, tampering, destruction or unauthorized access to, or alteration of entries: entries that are processed late or incorrectly or are incomplete or lost due to cellular device, computer or electronic malfunction or traffic congestion on the Internet or any web site and/or cellular telephone lines: printing or other errors; or theft or destruction or corruption of entries.  Proof of submitting an entry is not considered proof of delivery or receipt. Illegible and incomplete entries will be disqualified. All entries become property of Sponsor and will not be returned.  False and/or deceptive entries or acts shall render Entrant ineligible.

If, for any reason, in Sponsor’s opinion, the Sweepstakes is not capable of running as planned, including, without limitation, changes in the Sponsor’s on-air programming, infection by computer virus, bugs, tampering, unauthorized intervention, fraud, technical failures, acts of God, pandemics (including COVID-19), governmental orders,  or any other causes beyond the control of the Sponsor which corrupts or affects the administration, security, fairness, integrity or proper conduct of this Sweepstakes, the Sponsor reserves the right in its sole discretion to cancel, terminate, modify or suspend the Sweepstakes.  Should the Sweepstakes be terminated prior to the stated expiration date, notice will be posted on the Web Site and the Prizes may be awarded to potential Winners to be selected from among all applicable Eligible Entries received up until and or after (if applicable) the time of modification, cancellation or termination or in a manner that is fair and equitable as determined by the Sponsor.  All interpretations of these Official Rules and decisions by the Sponsor are final.  No software-generated, robotic, programmed, script, macro or other automated online entries are permitted and will result in disqualification of all such entries.  The Sponsor reserves the right in its sole discretion to disqualify any individual it finds to have tampered with the entry process or the operation of this Sweepstakes; to be acting in violation of these Official Rules; or to be acting in an unsportsmanlike or disruptive manner, or with intent to annoy, abuse, threaten or harass any other person or to have provided inaccurate information on any legal documents submitted in connection with this Sweepstakes.  CAUTION: ANY ATTEMPT BY ANY INDIVIDUAL TO DELIBERATELY DAMAGE ANY WEB SITE OR UNDERMINE THE LEGITIMATE OPERATION OF THE SWEEPSTAKES IS A VIOLATION OF CRIMINAL AND CIVIL LAWS AND SHOULD SUCH AN ATTEMPT BE MADE, THE SPONSOR RESERVES THE RIGHT TO SEEK DAMAGES FROM ANY SUCH INDIVIDUAL TO THE FULLEST EXTENT PERMITTED BY LAW.  THE WISCONSIN COURTS (STATE AND FEDERAL) SHALL HAVE SOLE JURISDICTION OF ANY CONTROVERSIES REGARDING THE SWEEPSTAKES AND THE LAWS OF THE STATE OF WISCONSIN SHALL GOVERN THE SWEEPSTAKES.  EACH ENTRANT WAIVES ANY AND ALL OBJECTIONS TO JURISDICTION AND VENUE IN THESE COURTS AND HEREBY SUBMITS TO THE JURISDICTION OF THOSE COURTS.

LIMITATION OF LIABILITY

YOU UNDERSTAND AND AGREE THAT YOU SHALL HAVE NO RIGHT TO ENJOIN OR RESTRAIN THE DEVELOPMENT, PRODUCTION, ADVERTISING, PROMOTION, DISTRIBUTION OR EXPLOITATION OF THE SWEEPSTAKES OR SPONSOR IN NO EVENT WILL THE SPONSOR, FACEBOOK, TWITTER, YOUTUBE, OR THEIR PARENTS, AFFILIATES, SUBSIDIARIES, AND RELATED COMPANIES, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, REPRESENTATIVES, AGENTS SUCCESSORS AND ASSIGNS BE RESPONSIBLE FOR ANY CLAIMS, ACTIONS, DEMANDS, LOSSES, LIABILITIES, DAMAGES, COSTS AND EXPENSES (INCLUDING ATTORNEYS’ FEES) OF ANY KIND, INCLUDING WITHOUT LIMITATION DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, WHETHER FORESEEABLE OR NOT AND WHETHER BASED ON NEGLIGENCE OR OTHERWISE, ARISING OUT OF YOUR PARTICIPATION IN THE SWEEPSTAKES, THE ACCEPTANCE, POSSESSION, USE, MISUSE, LOSS OR MISDIRECTION OF THE PRIZE, PARTICIPATION IN ANY SWEEPSTAKES RELATED ACTIVITIES OR ACCESS TO AND USE OF ANY INTERNET SITE.  ENTRANTS AGREE TO RELEASE, DEFEND, INDEMNIFY, DISCHARGE AND HOLD HARMLESS THE SPONSOR FROM ANY SUCH CLAIMS, ACTIONS, DEMANDS, LOSSES, LIABILITIES, DAMAGES, COSTS AND EXPENSES, INCLUDING, WIHTOUT LIMITATION FROM ANY DAMAGE, INJURY, DEATH, LOSS OR OTHER LIABILITY EITHER AT LAW OR EQUITY WHETHER KNOWN OR UNKNOWN, ASSERTED OR NOT ASSERTED THAT MAY ARISE FROM OR IN ANY WAY RELATE TO YOUR PARTICIPATION IN THE SWEEPSTAKES OR THE AWARDING, ACCEPTANCE USE OR MISUSE OF ANY PRIZE WITHOUT LIMITING THE FOREGOING, THE SWEEPSTAKES, THE PRIZE AND MATERIALS ARE PROVIDED “AS-IS” WITHOUT ANY WARRANTY OR REPRESENTATION OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.  SOME JURISDICTIONS MAY NOT ALLOW THE LIMITATIONS OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OR EXCLUSION OF IMPLIED WARRANTIES.  SOME OF THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY.  CHECK LOCAL LAWS FOR ANY RESTRICTIONS OR LIMITATIONS REGARDING THESE LIMITATIONS OR EXCLUSIONS.

LICENSE FROM ENTRANT

To the extent allowed by law, participation in the Sweepstakes in any way or acceptance of, or participation in, any prize constitutes each Entrant’s consent for, and grant of a non-exclusive, sub-licensable and assignable license to Sponsor to use, publish, post, or display Entrant’s name, social media handles, likeness, photograph, voice, opinions, statements and prize information, regardless of whether altered, distorted, or used alone or with other material, in Sponsor’s sole discretion, for promotional, advertising, trade, and publicity purposes in any medium now known or later discovered, worldwide and in perpetuity, without review or approval, and without further notice, payment, or consideration of any kind.

Right to Modify or Cancel

The invalidity or unenforceability of any provision of these Official Rules will not affect the validity or enforceability of any other provision. In the event any provision is found invalid or unenforceable, these Official Rules will otherwise remain in effect in accordance with their terms as if the invalid or unenforceable provision was never included. Sponsor’s failure to enforce any provision of these Official Rules does not constitute a waiver of that provision.

Sponsor may cancel, suspend or modify the Sweepstakes or any part of it, in any way, if Sponsor determines in its sole discretion that the Sweepstakes is not capable of executing as Sponsor intended, or that any error, omission, fraud, technical failure, tampering, computer virus, or other factor, technical or otherwise, beyond Sponsor’s reasonable control, impairs or may impair Sponsor’s ability to properly conduct the Sweepstakes, subject to any applicable law or regulation. In such event, Sponsor may, but is not obligated to, award any applicable prize by conducting a random drawing from among the eligible entries received up to the time of the cancellation, suspension, or modification of the Sweepstakes. Inclusion in such random drawing is Entrant’s exclusive remedy under such circumstances.

In the event of an inconsistency between these Official Rules and any disclosure or other statement contained in any Sweepstakes-related materials, including without limitation, a Sweepstakes entry form or any point-of-sale, radio, television, print, or online advertising, these Official Rules will prevail and govern.

DISPUTES

Except where prohibited by law, Entrant agrees that: (a) any and all disputes, claims and causes of action arising out of or connected with this Sweepstakes or any prizes awarded shall be resolved individually, without resort to any form of class action, and exclusively by the United States District Court, Western District of Wisconsin, or Dane County Circuit Court of Madison, Wisconsin; and (b); any and all claims, judgments and awards shall be limited to actual out-of-pocket costs incurred, including costs associated with entering any Sweepstakes, but in no event attorneys’ fees. All issues and questions concerning the construction, validity, interpretation and enforceability of these Official Rules, or the rights and obligations of the Entrant and Sponsor in connection with the Sweepstakes, shall be governed by, and construed in accordance with, the laws of the State of Wisconsin, without giving effect to any choice of law or conflict of law rules (whether of the State of Wisconsin or any other jurisdiction), which would cause the application of the laws of any jurisdiction other than the State of Wisconsin.

PRIVACY

By entering this Sweepstakes, Entrant agrees to Sponsor’s manner of collection, use, retention and disclosure of Entrant’s Personal Information submitted in connection with the Sweepstakes. Personal Information collected from Entrant is subject to Sponsor’s privacy policy, which can be found at https://www.thegeneral.com/legal/privacy-policy/ and may additionally be disclosed by Sponsor in connection with a public list of Sweepstakes winners, or pursuant to any license granted to Sponsor by Entrant under these Official Rules or the Release.

WINNERS LIST

For a list of winners, mail a self-addressed stamped envelope to Sponsor by May 5, 2025 at:

The General’s Slam Dunk Giveaway

ATTN: Marketing Department

2636 Elm Hill Pike

Nashville, TN 37214

Residents of the State of Vermont may omit return postage.

Are you a lawyer living the dream of running your own firm and living life like a true boss? While the billable hours and courtroom wins are part of your success, another significant challenge for law firm owners and managers in 2025 is law firm turnover.

Finding associates can be tough, but keeping them around can be just as much of a challenge, if not more so. According to the ABA Journal, law firm turnover — also known as “attrition” — can cost firms between $200,000 and $500,000 per lawyer lost. With rising costs at top of mind for many practices, law firms simply can’t afford to ignore things like employee turnover. 

While the numbers don’t lie and there is a true retention issue in the field, there are ways to combat the trend. Keep reading to find out how law firms can tackle the growing problem of attorney turnover by learning about and understanding its root causes, and implementing effective retention strategies.

What is law firm turnover (and why does it matter)?

Law firm turnover refers to the rate at which associates leave a firm, and the rate at which new employees are hired or join the firm. This key metric reflects the volatility of a firm’s workforce and is typically calculated by dividing the total number of employees leaving or joining by the total number of employees at the firm.

There are certainly plenty of lawyers out there — according to the American Bar Association (ABA), there were more than 1.3 million lawyers in the United States as of January 1, 2024, or roughly four lawyers for every 1,000 residents. Yet Embroker’s 2024 Legal Risk Index Report reveals a surprising paradox: Despite this apparent abundance of lawyers, half (50%) of all law firms surveyed struggled to keep their attorneys in 2023. 

Why does this discrepancy matter? 

High law firm turnover can be detrimental to your overall success. After all, a law firm is also a business, and you face substantial costs in recruiting, hiring, and training replacements, not to mention the operational disruptions caused by staff departures. 

It can also seriously impact your reputation: A firm known for losing associates may struggle to attract and retain both talent and clients as questions arise about its internal culture and stability.

Why is there this revolving door in the legal field?

Various factors can contribute to high law firm turnover, and to attorney retention in the legal field in general. For starters, there’s been a resurgence of in-office vs. remote roles, and this may be contributing to early exits amongst associates who prefer the work-from-home lifestyle. 

Similarly, a firm’s workplace culture can impact an employee’s longevity. Today, people are less likely to stick with it and endure a negative work environment, especially if there’s alternative options to work remote or hybrid. 

There’s also pressure for greener employees who may have to pay back their student loans. These younger associates sometimes seek higher paying positions year-after-year simply because incremental increases just won’t move the needle enough for them to cover their expenses. This type of law firm turnover may be a contributing factor behind a recent hiring trend that shows a shift toward more experienced lateral hires, growth in two-tier partner structures, and less emphasis on junior associate hiring. 

Overall, most attorneys struggle with trying to achieve work-life balance. If they can’t achieve it at your firm, they’ll keep looking for a better option until they find it. 

What lawyers really want from a firm

When you take a step back and look at what typical legal environments yield (long hours; intense competition; pressure, etc.) it’s not so shocking that associates would want something more balanced. 

So, what do lawyers want in a workplace that firms can actually provide? 

“After nearly a decade in law firms and building a global analyst program for future attorneys, I’ve seen the cost of outdated models,” shares Ashley Kera, Kera Coaching & Consulting LLC.  “Today’s workforce — especially Millennials and Gen Z — expects more: Real work-life integration, not just billable targets; mentorship, career development, and financial growth; and a culture where they feel supported, not just stretched thin. Firms that fail to evolve will continue to lose their best people.”

Better work-life balance and flexible work options 

“Burnout is rampant not because attorneys lack grit, but because they’re expected to sacrifice everything,” shares Kera. Big law firms hire for people power; they know there will be turnover after four years. But smaller and mid-sized firms are more likely to hire for long-term potential. So associates will look for work-life balance, but also expect other opportunities as well. 

According to the ABA, law firms must create more flexible work environments to stay competitive. Below are just a few ideas to consider. 

• Hybrid work models: Allow attorneys and other staff to split time between office and remote work based on their role’s requirements and personal preferences.
• Alternative scheduling options: Offer compressed work weeks, part-time arrangements, or flexible daily schedules that accommodate your employees’ personal responsibilities.
• Results-oriented work environments: Focus on outcomes rather than on how many hours are worked, or when work is completed.
• Centralized communication: Use platforms that centralize your firm’s internal communication, so remote and flexible employees remain connected and informed.
• Well-being initiatives: Offer resources to support employee mental and physical health.

Technology that improves their workflows

There’s no question that administrative tasks can really add to an associate’s already stacked workload and cut into their billable hours — on average, lawyers only bill for 2.3 hours per day. But there’s also no question that these tasks are necessary for your firm to function. 

One way to support your employees is by investing in useful tools that can help streamline the more tedious tasks on their to-do lists. 

Leveraging AI-powered tools is a good start. AI can provide small firms with the same advantages available to larger firms, such as enhanced research and document review capabilities, allowing lawyers to provide better service to their clients. 

AI may be an obvious choice, but there are so many other tools out there that make internal processes easier and improve productivity. Take a look at some of the best law management software platforms available today, including Clio, CosmoLex, My Case and more. These programs can help give back time, and in turn support a better balance for team members. 

Your firm may also benefit from a virtual receptionist — for a fee, these can provide 24/7 reception services, appointment scheduling assistance, and more.

Opportunity for growth and mentorship

Feeling stuck in your position is never a good place to be, especially when you’re repaying law school loans and can’t just leave your job for greener pastures. If career advancement doesn’t come quick enough, or worse, doesn’t seem like a possibility in the next few years, your employees may struggle to see the value in staying on with your firm. 

Associates will be more likely to join your firm if they know there’s a chance for career growth and development ahead. Further, having a path to partnership can be even more of an incentive. If there’s no possibility of an eventual partnership and associates only see lateral moves happening, they will leave to seek advancement elsewhere. 

Fortunately, even when the traditional partnership track isn’t the primary motivator or a readily available option for every associate, your firm can still encourage employee development and foster long-term engagement — namely, through robust mentorship programs. 

Mentoring is about intentionally building meaningful connections that will support the associate’s career journey. Mentors provide career guidance, offer skill development, facilitate networking opportunities in the field, and champion their mentee’s growth, all of which can help foster employee loyalty and reduce attrition at your firm.

A positive, inclusive work culture

Attorney life can be all-consuming and sometimes feel a bit transactional. On top of that is the omnipresent threat of burnout, which can impact a lawyer’s personal life by affecting their mental health and their relationships with friends and family. 

Help counteract those challenges by establishing a workplace culture that is positive and demonstrates appreciation. A positive, inclusive culture is one that’s absent gender discrimination, pregnancy discrimination, religious discrimination, and other biases in the workplace — and of course, sexual harassment and abuse should never be tolerated. Instead, look to create a diverse and empathetic team that can support and collaborate easily with one another. 

To be able to effectively lead as the legal landscape continues to evolve, Paula Davis, CEO of The Stress & Resilience Institute, suggests that leaders need a blueprint that will give them the tools to: 

• Address the root causes of both stress and high-performance
• Build thriving teams that stay engaged, connected, and inspired
• Help their teams adapt to and navigate change, complexity, and uncertainty

You can also decrease law firm turnover by investing a bit more in your upfront hiring process. Create a talent strategy that aligns with your business goals and keep your eyes open for red flags that may signal an applicant is only looking for short-term employment with your firm. 

Unfortunately, there may be one glaring issue: Most law firms lack a clear and articulated talent strategy. So how do you find a talent strategy? In this case, let’s reverse engineer it a bit by looking at past exits and what you can learn from them. 

Turn past mistakes into learning opportunities 

When addressing law firm turnover it’s wise to take a step back and think of the total attorney exits from your firm as a measure of the change happening not only to your roster, but also to your culture. 46% of firms are focused on networking for acquiring new staff. What else can you do to build and retain your roster? 

If you are ready to craft a retention strategy, don’t gloss over your past experiences with employees who exited prematurely. Try to identify trends by practice area, client team, supervising partners, office location, or experience level. This may help you determine a root cause or causes behind your firm’s specific culture or workplace areas of opportunity. 

And then with that information create a new employee onboarding plan with ongoing strategies that can offer associates benefits that go beyond the status quo. With so many law firms to choose from, think of how yours can stand apart in the best ways possible. If maintaining your workforce is a priority of the firm, your associates should feel that — and in turn be more committed long-term.